Terms of Purchase

Last Updated: November 11, 2026

1. Introduction

Welcome to ALQORI.

These Terms of Purchase govern purchases made through the ALQORI website. They explain the conditions applicable to product purchases, payments, order processing, shipping, cancellations, returns, and refunds.

By placing an order through our website, you acknowledge that you have had the opportunity to review these terms and agree to the applicable purchase conditions.

Please read these terms carefully before completing your purchase.

2. Business Information

For transparency, our official business information is provided below:

Brand Name: ALQORI

Legal Company Name: Wuhe County Ruiqi Network Technology Co., Ltd.

Business Address:

No. 104, Gaotai Village, Toupu Town, Wuhe County, Bengbu, Anhui, China.

Customer Support Email: service@alqori.com

Customer Service Phone: +86 552 8736 888

ALQORI is owned and operated by Wuhe County Ruiqi Network Technology Co., Ltd., the business entity responsible for operating this website.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, and other information displayed on our website are accurate and up to date.

Customers are encouraged to review all available product information carefully before making a purchase.

Minor variations in product appearance or color may occur due to differences in screen settings, lighting conditions, or display technologies.

Product availability may change without prior notice.

If a product becomes unavailable after an order has been placed, we will contact the affected customer and discuss an appropriate solution.

If you have questions about a product before purchasing, please contact us at service@alqori.com.

4. Pricing and Currency

All product prices and applicable charges will be displayed on our website or during checkout before you complete your purchase.

The applicable currency will be indicated on the website or during checkout.

The total amount payable may include:

• Product prices.

• Applicable shipping charges.

• Applicable taxes or other charges displayed at checkout.

The final purchase amount will be presented during checkout before payment is completed.

If a material pricing or product information error is identified, we will take reasonable steps to address the issue and communicate with affected customers where necessary.

5. Payment Terms

Available payment methods will be displayed during checkout.

Customers must provide accurate payment information and complete the payment process before an order can be processed.

Orders are processed after successful payment confirmation.

Payment processing may be handled by third-party payment service providers according to their applicable terms and security procedures.

If a payment cannot be verified or is declined, the order may not proceed to fulfillment.

For payment-related questions, please contact service@alqori.com.

6. Order Placement and Confirmation

When you place an order through our website, you submit a request to purchase the selected products.

After successful order submission and payment confirmation, an order confirmation email should be sent to the email address provided during checkout.

The confirmation email may include:

• Order number.

• Purchased products.

• Product quantities.

• Purchase amount.

• Shipping information.

• Billing information.

Please review your order confirmation carefully and contact us promptly if you identify any errors.

Orders are subject to payment verification, product availability, and fulfillment arrangements.

If we cannot fulfill an order after payment has been collected, we will notify you and arrange any applicable refund to the original payment method.

7. Shipping Fees and Delivery

We aim to provide clear and transparent shipping information before customers complete their purchases.

ALQORI currently offers the following shipping options:

Standard Shipping

• Shipping Fee: $2.99 per order.

Free Shipping

• Available on orders of $39.00 or more.

Orders qualifying for free shipping receive standard shipping at no additional shipping charge.

The applicable shipping fee will be displayed at checkout before payment is completed.

Estimated Shipping Transit Time

Our estimated standard shipping transit time is 10–20 business days after dispatch.

This is an estimated timeframe and not a guaranteed delivery date.

Actual delivery times may vary depending on the delivery destination, carrier operations, customs procedures, weather conditions, and other logistical circumstances.

The total time required to receive an order includes both order processing time and shipping transit time.

For complete information about order processing, fulfillment arrangements, shipping origin, tracking, delivery delays, and missing packages, please refer to our Shipping Policy.

8. Order Processing and Fulfillment

Orders are processed after payment has been successfully confirmed.

Processing and fulfillment times may vary depending on order volume, inventory availability, payment verification, holidays, and other operational circumstances.

Once an order has been dispatched, shipping confirmation and tracking information will be provided by email when available.

Depending on inventory availability and the delivery destination, orders may be fulfilled through applicable fulfillment facilities or partner locations.

Our registered business address is not necessarily the physical shipping or fulfillment location.

For additional information about processing times and fulfillment arrangements, please refer to our Shipping Policy.

9. Order Changes and Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible.

Email: service@alqori.com

Phone: +86 552 8736 888

Please include your order number and clearly explain the requested change or cancellation.

We will make reasonable efforts to accommodate your request if the order has not yet entered the fulfillment or shipping process.

Once an order has been processed for shipment or dispatched, changes or cancellations may no longer be possible.

If an order cannot be canceled because it has already been shipped, you may refer to our Return & Refund Policy for applicable return options.

If we cancel an order after payment has been collected, any applicable refund will be issued to the original payment method.

Cancellation requests will be handled in accordance with applicable consumer protection requirements.

10. Returns and Refunds

Customer satisfaction is important to us.

Returns and refunds are handled in accordance with our Return & Refund Policy.

Eligible products may be returned within 30 calendar days after delivery, subject to the conditions outlined in our Return & Refund Policy.

Our return and refund procedures explain:

• The applicable return period.

• Product return eligibility requirements.

• How to submit a return request.

• Return address and authorization procedures.

• Return shipping cost responsibilities.

• Procedures for damaged, defective, or incorrect items.

• Refund approval and processing timelines.

To request a return or refund, please contact:

Email: service@alqori.com

Phone: +86 552 8736 888

Please provide your order number, the product concerned, and a brief explanation of your request.

If an item arrives damaged, defective, incorrect, or materially different from its product description, please contact us with relevant photos or other supporting information.

We will review the situation and provide an appropriate return, replacement, or refund solution in accordance with our Return & Refund Policy.

Approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

Your bank or payment provider may require additional time to process and display the refunded amount.

Nothing in these terms is intended to restrict any mandatory return, refund, or replacement rights available under applicable law.

11. Damaged, Defective, or Incorrect Products

We take product quality and order accuracy seriously.

If you receive a product that is damaged, defective, incorrect, or materially different from its description, please contact our customer support team.

To help us review your request, please provide:

• Your order number.

• A description of the issue.

• Clear photographs or videos showing the problem.

• Any other relevant information about your purchase.

After reviewing your request, we will provide an appropriate solution in accordance with our Return & Refund Policy.

Where the issue is attributable to an incorrect, damaged, or defective item supplied by us, an appropriate return, replacement, or refund solution will be provided at no additional cost to the customer.

12. Shipping Delays and Missing Packages

Estimated delivery times may be affected by circumstances such as:

• Carrier transportation delays.

• Customs inspections or clearance procedures.

• Severe weather conditions.

• Public holidays.

• Unexpected logistical disruptions.

If your tracking information has not been updated for an extended period or your package appears to be lost, please contact us.

Please provide your order number and tracking information, if available.

Our customer support team will review the available shipment information and assist with the appropriate next steps.

If your tracking status indicates that an order has been delivered but you have not received it, please contact us so we can review the situation.

A delivery confirmation alone does not prevent us from reviewing a reported delivery issue.

13. Customer Responsibilities

When placing an order, customers are responsible for:

• Providing accurate and complete billing information.

• Providing a valid shipping address.

• Providing an accessible email address and contact number.

• Reviewing product descriptions and specifications before purchasing.

• Checking order details before submitting payment.

• Providing accurate payment information.

• Contacting customer support promptly if an order-related issue occurs.

Customers should review their order confirmation and notify us as soon as possible if any information is incorrect.

14. Taxes and Customs Charges

Depending on the delivery destination and applicable regulations, additional customs duties, import taxes, or other charges may apply to international orders.

Any applicable charges will be handled in accordance with the relevant shipping arrangements and applicable regulations.

Customers are encouraged to review any potential import requirements applicable to their delivery destination before placing an order.

15. Privacy and Personal Information

We respect the privacy of our customers and take reasonable steps to protect personal information collected through our website.

Information provided during checkout or customer service interactions may be used to:

• Process and fulfill orders.

• Confirm payments.

• Arrange shipping and delivery.

• Provide customer support.

• Communicate important order updates.

• Manage returns and refunds.

• Meet applicable legal and regulatory requirements.

Our collection, use, storage, and handling of personal information are described in our Privacy Policy.

We encourage customers to review our Privacy Policy to understand how their personal information is handled.

16. Third-Party Services

Our website may use third-party services to support payment processing, shipping, fulfillment, website functionality, or other operational activities.

These third-party services may operate under their own terms and privacy policies.

Customers are encouraged to review the applicable terms and policies of relevant third-party providers where appropriate.

17. Consumer Rights

Nothing in these Terms of Purchase is intended to exclude, restrict, or override any mandatory consumer protection rights or remedies available under applicable law.

If any provision of these terms is found to be unenforceable under applicable law, the remaining provisions will continue to apply to the extent legally permitted.

We aim to handle purchase-related questions, complaints, returns, and refund requests fairly and transparently.

18. Changes to These Terms of Purchase

We may update these Terms of Purchase from time to time to reflect changes in our business operations, website functionality, purchase procedures, or applicable requirements.

The latest version will be published on this page with its updated revision date.

We encourage customers to review this page periodically.

Changes will be applied in accordance with applicable laws and will not improperly affect rights or obligations associated with previously completed purchases.

19. Contact Us

If you have questions about these Terms of Purchase, your order, payment, shipping, returns, or refunds, please contact our customer support team.

Brand Name: ALQORI

Legal Company Name: Wuhe County Ruiqi Network Technology Co., Ltd.

Customer Support Email: service@alqori.com

Customer Service Phone: +86 552 8736 888

Business Address:

No. 104, Gaotai Village, Toupu Town, Wuhe County, Bengbu, Anhui, China.

ALQORI is owned and operated by Wuhe County Ruiqi Network Technology Co., Ltd.

Thank you for choosing ALQORI. We appreciate your trust and look forward to providing you with a convenient and reliable shopping experience.

The ALQORI Customer Support Team